How to make an appointment
Before contacting us, please consider the following.
Check it's not an emergency.
Call 111 or 999 for urgent medical help if you have any of these, as your request will not be seen immediately.
- Crushing chest pain and tightness
- New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
- Severe difficulty breathing
- Heavy bleeding that won't stop
- Severe injuries
- Feeling suicidal, wanting to harm yourself, or others.
Telephone for an appointment
You can call the surgery on 01656 840208 from 8am to request an appointment.
Submit an eConsult.
For all clinical queries, you should submit an eConsult using the link above or below. You can use this service for non-urgent queries.
Please note, eConsults are only available between 7:30am - 2.30pm weekdays
You can submit a consultation again from 7.30am on the next working day (the form is not available on weekends)
When eConsult is closed
If your query is medically urgent, and cannot wait until the next day, please contact the surgery on 01656 840208
Common Ailments Service - Medication without a prescription
Your pharmacist can also provide free confidential NHS advice and treatment for a range of common ailments without you having to make an appointment to see your GP.
The list of common ailments includes
indigestion constipation, diarrhoea, piles, hay fever, head lice, teething, nappy rash, colic, chicken pox, thread worms, sore throat, athlete’s foot, eye infections, conjunctivitis, intertrigo, mouth ulcers, cold sores, acne, dry skin/dermatitis, ringworm, verruca, back pain, in growing toenails, vaginal thrush, oral thrush and scabies.
Wales Eye Care Service
Eye Health Examination Wales - including urgent eye care, please click the link below
Severe Injuries
For any injury that might need stitching/glue or involves a broken bone, you should attend the local minor injuries unit at:
Minor Injury Unit - Neath Port Talbot
Dental Issues
If tooth or gum pain develops, contact your own dentist, as they can provide emergency treatment.
If you do not see a dentist on a regular basis, or you develop a problem outside of normal working hours, ring 111 where you will be triaged over the phone by a dental nurse who will advise you on the best course of treatment and if necessary they will help you make an appointment with your nearest emergency dentist.
If you receive urgent dental treatment, the charge will be £14.30 unless you are exempt from paying NHS charges. If you do not have to pay for treatment, you will be asked to provide evidence of this when you attend the appointment.
Toothache on its own (for example, toothache with no other accompanying symptoms or signs) is not a dental emergency. Patients with toothache should not attend an Emergency Department. The following are classed as emergency:
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Bleeding from recent surgical site that will not stop, for example after tooth extraction
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Increased swelling that is causing difficulty with breathing and/or swallowing
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Damage to teeth or jaws as a result of an accident
If you require pain relief whilst waiting to see a dentist, you can obtain advice from your dentist or local community pharmacy.